Team Building                 
Stakeholder Management
Virtualization                                   
Program Management                                      
Cloud Computing
Continuous Improvement                    
Financial Planning and Reporting
​Networking                                          
Sales Operations                                        

Leadership                
Strategic Planning                       
Operations Management          
​Change Management
​Resource Management            
Process Improvement                          
Forecasting
​Business Analytics
Professional Services                           
                                 

Very simply, I make things happen

As a services and sales operations professional, I am known for developing and driving cohesive operational plans and strategies, effectively allocating resources in support of customer needs, and managing the delivery of effective programs across lines of business.

• As a strategic planner and services operations leader, I bring structure to dynamic environments to build new profitable businesses and service capabilities.
• As a services program manager, I drive the implementation of solutions to improve quality and efficiency across business units.
• I partnered with multiple VPs of a business and implemented a virtualization services strategy for a $500M Professional Services business.
• I operationally drove a professional services entry successfully in an area of fast growth market share and revenue for the company.
  
  

I am expert in driving sales operations effectiveness:

• Driving 50% process improvements in deal bookings cycle time in support of growth with existing resources.
• Creating and implementing new professional services goal plans supporting 20% YTY growth
• Implementation of Salesforce.com across a 500 person services sales team including adoption, metrics and quality control.
  
  

For 4,500 service professionals, I have a proven track record of resource management planning and methodology to support customer engagements:

• Alignment of capacity to customer demand across technologies and skill sets.
• Converting sales funnel that optimizes capacity needs and costs to deliver using onshore, offshore and vendors.
• Metrics to manage time to fill, lead time requirements, and accuracy of forward looking capacity.
• Generated business practices to increase utilization of billable resources and delay incremental hires.

With an MBA from Booth School of Business, University of Chicago, and experience in financial planning and modeling, I drive services and sales operational success.